Refund Policy
Thank you for shopping with us. We value your trust and strive to provide high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.
Returns
We accept returns only for damaged, defective, wrong, or expired products.
To be eligible for a return:
- The item must be unused and in its original packaging.
- A clear unboxing video is mandatory for any damage or missing item claim.
- The return request must be raised within 24–48 hours of delivery.
Products returned without original packaging or proof may not be accepted.
Non-Returnable Items
For safety and hygiene reasons, the following items are non-returnable:
- Opened or used supplements
- Consumable products
- Products damaged due to misuse or improper handling
Refund Process
Once your returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method or bank account.
- In case of Cash on Delivery (COD) orders, customers may be asked to provide bank account details for refund processing.
Replacement Policy
If you receive a damaged, defective, or incorrect item, we may offer:
- A replacement product, or
- A full/partial refund based on the issue.
Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once the order has been shipped, cancellation requests may not be accepted.